Chaos through the Scorecard

نویسنده

  • John Myles
چکیده

In this age of the Information Economy, access to accurate and timely information is necessary to ensure business success. One method of displaying performance measurement information is on a Balanced Scorecard (BSC). The BSC provides a framework for translating strategy into measures that collectively capture the critical requirements for sustaining the organisation's success. The author has participated in the development and implementation of a number of data warehousing systems, the latest including an automated BSC. The acceptance and subsequent use of the system has been poor and while there may be many reasons this paper looks to Chaordic Systems Thinking to help describe possible reasons.

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تاریخ انتشار 2004